Frequently Asked Questions

• What types of products does CarAktis offer?

CarAktis specializes in high-quality automotive interior LED ambient lights. Our products are aimed at enhancing the aesthetic appeal and driving experience of your vehicle.

• What is the shipping policy for CarAktis products?

CarAktis offers worldwide shipping on all items. Most orders are processed within 2-3 Day, and delivery typically occurs within 10-15 days, although some orders may take up to 25 days depending on the destination. Tracking information is provided for all orders.

• Warranty Information

All of our products include a complementary 6 months warranty, which covers product defects and free replacements for the duration of the warranty from the original purchase date of the product. For full details on coverage and information on how to submit a claim. please visit our warranty page linked below:

Warranty Information

• What is the return policy for CarAktis products?

We have a 30-day return policy, which allows customers to return items in their original condition within 30 days of receipt. To initiate a return, customers must contact us for instructions and a return shipping label.

• Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including custom products, hazardous materials. Sale items and gift cards are also not eligible for return. Please contact us if you have questions about a specific item.

• How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

• What should I do if my order is damaged or incorrect?

Customers should inspect their orders upon receipt and contact us immediately if there are any issues, such as defects or incorrect items. We will evaluate the situation and provide appropriate solutions.

• Can I track my order?

Yes, all orders include tracking information, which is typically sent via email within 48 hours after shipment. You can also track your order using the provided tracking number on our website.

• How can I contact CarAktis for further inquiries?

For any questions or concerns, customers can reach us via email at info@caraktis.com. We are committed to providing assistance and ensuring customer satisfaction.